A fair approach to refunds.
If you cannot access your game, receive the wrong file or encounter a product fault, contact us so we can put it right.
Contact: [email protected]
Download or file problems
Tell us your order reference, the file name and what went wrong. We can provide a replacement or restore access. If the product is faulty, misdescribed or not delivered, an appropriate remedy may include a refund as required by applicable law.
Duplicate purchases
If you accidentally buy the same license twice, contact us with both order references. We will review the duplicate and return any approved refund to the original payment method.
Change of mind
Digital files are available immediately after payment. Change-of-mind requests after access or download are reviewed individually; approval is not guaranteed. Any mandatory rights in your location continue to apply.
How to request a refund
Use the contact form with the email used at checkout, your order reference, and the reason for your request. Do not send card numbers. Approved refunds are processed through Stripe to the original payment method; your bank controls when the credit appears.
Membership billing questions
Cancel future renewals through Manage billing in your club library. Cancellation alone does not refund a previous payment. Contact us with your membership email and reference to request a remedy for billing or product problems. Any mandatory consumer rights remain applicable.
After a full refund
A full refund revokes download access and the associated game license. Delete retained copies of the refunded kit unless we agree otherwise or local law provides a different remedy.